FAQ
General
Questions
Prices
& Payment
Return
Policy
Purchase
Procedures
Administration
& Reporting Functions
Technical
FAQ
GENERAL
QUESTIONS
1.
How do I participate as a trade buyer or seller of OfficeA2Z?
You can fill up the online
enquiry form or send email to sales@pacificoffice.com.my
and we will process your enquiry accordingly.
2.
How long do I have to wait to be a trade buyer of your hub?
Typically, if your requirement
is only to conduct purchases in our hub, your company account
can be activated within a few days (but subject to the time needed
for credit assessment by any of our member banks).
3.
Is E-commerce trading secure?
Our e-commerce site, implemented
using VChain technology provides a high-level of secure trading
environment over the internet. Under this secure environment,
only registered participants are permitted to trade in the community.
4.
What is the mode of payment in your B2B electronic commerce trading
environment?
We are in the process of building
a comprehensive range of online payment methods for our B2B communities.
These include Purchasing Cards, Credit Cards and other online
banking facilities.
5.
How do I set up a trading relationship as a trade seller?
We allow supplier members
to publish virtual product/services catalogue and to conduct online
contract management with buyer partners. This allows negotiated
terms and contractual prices to be established between Buyers
and Suppliers. This unique arrangement could privately be executed
between you and your partners only. For enquiries, please mail
to sales@pacificoffice.com.my
6.
How can I control the purchasing limits of my company purchasers
who sign up as members of your trading hub?
We have a powerful feature
that monitors and controls your purchasers' buying capabilities.
These include limiting maximum amount of purchases per day, per
month or per year; and it also allows you to present only the
selected product types to the purchasers through our unique virtual
product catalogue to the purchasers.
7.
I need to make recurring purchases every month, how do I simplify
the steps with your system?
We
allow users to save purchase orders as templates so that these
templates can be recalled and automatically be activated as and
when required.
8.
How easy is it for me to post my products/services catalogue to
commence trading with my partners?
All you need to do is to create
your catalogue in a predefined Microsoft Excel spreadsheet and
upload it onto the system and this will automatically be made
available to the buying communities once it is uploaded.
9.
What more can I expect being a member of your community?
We will be linking OfficeA2Z
with other trading communities in the near term. You will soon
be able to trade with other business communities from different
trades or industries of different countries in Asia.
PRICES
AND PAYMENT
1.
From a list of items, how can I differentiate items which are
on contract prices and those which are not?
The contract items (with contract
prices) have a Contract Reference Number displayed next to the
stock code. Similarly, items which do not have a Contract Reference
Number are non-contract items (displayed with list prices).
2.
Can changes be made to the prices of items on the contract list?
Yes, however, this cannot
be done by the trade buyer and you will have to contact your designated
salesperson or the OfficeA2Z helpdesk to negotiate changes to
the prices.
3.
Are the prices of items reflected on the contract list fixed?
Yes, contract prices are fixed.
Only our company's authorised personnel are allowed to make changes
to the contract prices.
4.
Why are the prices of some contract items different from the actual
agreed prices?
If you encounter such discrepancies,
please email to sales@pacificoffice.com.my
the contract details and the actual price as agreed with the sales
representative. We will look into it immediately and make the
necessary changes.
5.
How do I make payment ?
The normal procedure is for
the supplier to invoice the customer. The customer should stamp
and forward the invoice to the customer's finance department for
settlement with the supplier.
RETURN
POLICY
1.
What is your return policy?
OfficeA2Z honours goods exchange
or returns from our customers if done within 7 days from date
of purchase. Please call your sales representative, or contact
the helpdesk at 03-5569 3322 or sales@pacificoffice.com.my
PURCHASE
PROCEDURES
1.How
to search for an item I need?
There are 3 ways to get to a product you
want or need:
-
go to a general product category
-
search by entering a brand name, model,
name or specific item number under "search" located on the
right bar
-
look under corporate list if your purchasing/admin
dept has preset the catalog for all users in your organization.
2.
How to add items to my cart?
You can add an item to your cart from a
page featuring a single product or from a search results page
that lists several products. Simply click "add to cart" at the
bottom of the page.
3.
How to delete items from my cart?
To delete, select "view cart" located on
the right of the page. Make a tick against the item you want to
delete and update cart.
4.
How do I checkout my items?
When you are ready and changes are updated
in the cart. Check-out involve:
5.
What if I did not complete my purchase and logged off from OfficeA2Z.com.my?
If you had any items that were not cleared
or checked out, they will be kept in our database so that you
can continue from where you left off the last time.
6.
How will I know an item is in stock when an order is placed through
OfficeA2Z.com.my?
This feature will be included as a future
upgrade in our system. In the meantime, if you have ordered items
currently out-of-stock, you will be contacted by email and you
will also be able to view through "All Purchase Order" that the
order has been split into partial and back order.
7.
Can I change the delivery date if the order is required urgently?
OfficeA2Z strives to be responsive to customer
needs. For such exceptions, please contact the helpdesk at 03-5569 3322 or sales@pacificoffice.com.my
and we will try to accede to the request if we can.
8.
At what time can I expect my delivery?
Normal delivery arrives in the next working
day if orders are received through the web by 11am. In urgent
cases, if the order is received before 11am and the customer specifies
same-day delivery in the delivery options page, same-day delivery
can usually be done.
9.
What do I do if I cannot find the item I want?
We endeavour to be responsive to our customers'
office supply needs. Please contact your sales representative
or contact the helpdesk at 03-5569 3322 or sales@pacificoffice.com.my
to see if we can assist to source.
10.
How do I know if my order has been accepted?
When an order has been accepted in full,
an email will be sent to you and the status of the Purchase Order
will reflect that the order has been accepted. To view the Purchase
Order, select "All Purchase Order".
11.
How would I know if my Purchase Order has been received by OfficeA2Z.com.my?
Once an order has been received and can
be fulfilled, it is confirmed and processed. The customer will
receive a confirmation email. In addition, the customer will see
a status change in the Purchase Order from "Sent" to "Confirmed"
.
12.
Can I add/delete items if I change my mind?
As long as the customer has not checked
out his/her shopping cart, he/she may add or delete items at will.
To add items, go to the Buyer page and select the required item
and quantity under the appropriate category. To delete items,
"View Cart" allows the customer to view his/her shopping cart
and delete items from the shopping cart by clicking the appropriate
checkboxes (followed by a click on the Update Cart button).
13.
Can I add additional items to the order that I have just sent?
Once the order is sent out, it cannot be
changed. The additional items will have to go into a new order.
14.
If I accidentally purchased some items online, can the order be
cancelled?
Items placed in the shopping basket are
not considered "purchased" until you check out. Upon check out,
a purchase order is sent to OfficeA2Z for the items selected.
This Purchase Order is subsequently processed and confirmed at
OfficeA2Z. Purchase orders can be cancelled if they have not been
confirmed by OfficeA2Z. Go to "All Purchase Order" to see if the
Purchase Order has been confirmed. To cancel an unconfirmed order,
view the details of the Purchase Order - there is a Cancel PO
button at the bottom of the detailed Purchase Order page. If you
have sent your purchase order and it has been confirmed by us,
you cannot cancel it because the goods will likely be on their
way to you. Contact your sales representative to check if they
can assist.
15.
Can I cancel my orders?
If the order has not been confirmed by
the supplier, cancellation is possible: Go to Purchase Order/All
to see if the order has been confirmed. If it has not been confirmed,
click the Details button to see the full PO. There is a Cancel
PO button at the bottom of the full PO.
ADMINISTRATION
AND REPORTING FUNCTION
1.
How do I create users for my company?
If you are given a buyer administrator
login, you will be able to create users within your organization.
For clarifications please call your sales representative or our
service hotline for assistance.
2.
Do I assign User ID and password to a new buyer myself?
As the buyer administrator
of your organization, you have the authority to assign all User
ID and passwords.
3.
Will I be able to print out the orders I have purchased?
Printing of PO is done through
the print feature of the browser. The customer must be viewing
the detailed PO on his browser. To print on either Netscape or
Internet Explorer, click the appropriate toolbar button on the
browser or select the File/Print menu on the browser.
4.
If a monthly expenditure report on stationery is required, how
do I go about doing it?
OfficeA2Z would be coming
soon with e-reporting functions on our website.
You can print out a report of your organisation's monthly stationery
expenditure from OfficeA2Z.com.my
If you encounter any problems, please contact us at sales@pacificoffice.com.my
5.
My company requires approval process, how do I configure that
in your system?
Our system has the full capability
of multiple approving process. It is able to mirror your organisation's
purchasing workflow, automate the approval process while eliminating
paperwork and enforcing business rules and purchasing policies
that apply to each buyer.
TECHNICAL
FAQ
1.
What is the minimum PC configuration for using the OfficeA2Z service?
OfficeA2Z recommends a minimum
configuration of Pentium II 233MHz, 64MB RAM, 5MB free disk space
and either Netscape 4.0 and above or Internet Explorer 4.0 and
above. At least a 28.8 kbps modem is also required.
2.
I encounter problems logging into OfficeA2Z. What do I do?
Please contact the helpdesk
at 03-5569 3322 or sales@pacificoffice.com.my
after ensuring that your PC and network connection are in order
(for example, please help to ensure that you are able to get onto
another web site without problems.)
3. I have problems logging into OfficeA2Z.com.my
with my User ID and Password.
Check if you are entering the right User ID and Password (note that both User ID and Password are case-sensitive).
If you have forgotten your password or User ID you can use our password reminder. Enter either your User ID or your registered email address and your required information will be sent to you.
Alternatively, contact our helpdesk at 03-5569 3322 or sales@pacificoffice.com.my
4.
The page I am viewing is not downloaded properly and I get some
error messages. What do I do?
Try refreshing the screen
by clicking the Refresh button on the web browser toolbar. If
the problem persists, try logging in again or contact our helpdesk
at 03-5569 3322 or sales@pacificoffice.com.my
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